Your privacy matters to us. This page explains exactly what personal information arina live collects, how we use it, and how we keep it safe for every Filipino player on our platform. We are committed to being transparent and straightforward about our data practices.
Last updated: June 2025
We only collect what we genuinely need to run the platform and keep your account secure.
When you create an account on arina live, we collect the personal information you provide during the registration process, including your full name, date of birth, email address, and mobile number. This information is required to set up and verify your account, confirm that you meet the minimum age requirement, and ensure that only one account is registered per person. We may also ask for a government-issued ID or other supporting documents as part of our player verification process, in line with applicable regulations in the Philippines. The details you submit are stored securely and used only for the purposes described in this Privacy Policy. Keeping your registration information accurate and up to date helps us serve you better and process any account requests without unnecessary delays.
As you use the arina live platform, we automatically collect certain technical and behavioural data to help us understand how the service is being used and to improve the experience for all Filipino players. This includes information such as your device type, operating system, browser version, IP address, session duration, pages visited, and the games or features you interact with. We use this data to monitor platform performance, detect unusual activity, and ensure that the service runs smoothly on mobile and desktop devices across the Philippines. Usage data is analysed in aggregate where possible and is not used to build individual profiles for advertising purposes. This information helps us prioritise improvements and fix issues that may affect your experience on the platform.
All deposits and withdrawals made through the platform are recorded as part of your account history, including the amount, date, time, and payment method used. These transaction records are maintained to ensure accurate account balances, process withdrawal requests correctly, and comply with financial record-keeping requirements applicable to gaming platforms operating in the Philippines. Payment details such as e-wallet account numbers or bank references are handled through secure payment channels and are not stored in full on our servers beyond what is necessary for transaction processing. We do not store complete card numbers or sensitive authentication data. If you have questions about a specific transaction, you can refer to your account history or contact our support team through the FAQ page.
Your data is used to run the platform, keep it secure, and make sure your experience as a Filipino player is smooth and fair.
We use your registration details to create and maintain your account, verify your identity, process login requests, and handle any account-related queries you raise with our support team. Your information also allows us to apply responsible gaming tools such as deposit limits or voluntary account restrictions when requested. Without this data, we would not be able to operate your account or provide the services you signed up for. We retain account information for as long as your account remains active and for a reasonable period afterwards in line with our legal obligations. Any updates you make to your account details are reflected immediately in our records.
Keeping the platform safe for all players in the Philippines is one of our top priorities, and your data plays an important role in that effort. We use account activity, login patterns, and transaction records to detect suspicious behaviour, prevent unauthorised access, and identify potential fraud or abuse. If our systems flag unusual activity on your account, we may temporarily restrict access and contact you to verify your identity before restoring full functionality. This monitoring is carried out automatically and is not used for any purpose beyond protecting the integrity of the platform and the security of your account. We take these measures seriously because a safe platform benefits every player who uses it.
Aggregated and anonymised usage data helps us understand which features Filipino players find most useful, which pages load slowly on mobile devices, and where the platform experience can be improved. We use this insight to prioritise development work, fix bugs, and roll out new features that better serve the needs of players across the Philippines. This analysis does not involve identifying individual users and is carried out at a statistical level only. Feedback you provide through the FAQ or support channels may also be used to inform product decisions. Our goal is to make arina live a better, faster, and more enjoyable platform with every update we release.
As a gaming platform serving players in the Philippines, we are required to maintain certain records and cooperate with regulatory authorities when lawfully requested to do so. Your personal data and transaction history may be retained and disclosed to comply with applicable laws, respond to valid legal processes, or fulfil our obligations under the terms of our operating licence. We will always handle such disclosures carefully and will only share the minimum information necessary to satisfy the legal requirement. Where permitted by law, we will notify you if your data is requested by a government authority. Compliance with these obligations is not optional, but we are committed to handling it in a way that respects your rights as a player.
You have clear rights over your personal data. Here is what you can ask us to do and how we will respond.
You have the right to request a copy of the personal information we hold about you at any time. If you believe that any of your details are inaccurate or out of date, you can ask us to correct them and we will do so promptly. Most basic account details such as your email address or mobile number can be updated directly through your account settings. For more sensitive changes, such as updating your registered name or date of birth, we may ask you to provide supporting documentation to verify the request. We aim to process all access and correction requests within a reasonable timeframe and will keep you informed of the progress.
If you decide to close your arina live account, you can request this through our support team and we will process the closure in accordance with our standard procedures. Following account closure, we will delete or anonymise your personal data where we are no longer required to retain it under applicable law or regulatory obligations. Certain records, such as transaction histories and identity verification documents, may need to be retained for a defined period after account closure to comply with legal requirements. We will inform you of any retention periods that apply at the time of your request. Once the retention period has passed, your data will be securely deleted from our systems.
To make any request relating to your personal data — including access, correction, or deletion — please contact our support team using the details provided on this platform. We will acknowledge your request promptly and aim to respond in full within a reasonable period. Please note that we may need to verify your identity before processing certain requests to ensure that your data is not disclosed to or altered by an unauthorised person. If you have a general question about how your data is handled, our FAQ page covers many common privacy-related topics in plain Philippine English. We are committed to making it easy for every Filipino player to understand and exercise their data rights.
If you have any questions about how arina live handles your personal data, our FAQ page is the quickest place to find answers written in plain Philippine English. You can also visit our Responsible Gaming page if you need help managing your account activity. Ready to get started on the platform? Registration is free and takes just a few minutes on any mobile device.